Refund Policy

Welcome to GLADSMERE's Refund Policy page. Our goal is to ensure your complete satisfaction with your purchase. Please read the following policy details carefully to understand how we process refunds and returns.

Eligibility for Refunds

At GLADSMERE, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may be eligible for a refund under the following conditions:

• The item must be unused and in the same condition that you received it.
• Your item must be in the original packaging.
• The request for a refund must be made within 30 days from the date of purchase.

Non-Refundable Items

Certain types of items are exempt from being refunded. These include:

• Gift cards
• Downloadable software products
• Some health and personal care items

Refund Process

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Need Help?

If you have any questions regarding our refund policy, please feel free to contact our customer service team at [email protected]. We are here to assist you!